Frequently Asked Questions

WHAT IS YOUR RETURN POLICY?

Within 14 days:We gladly accept returns for a refund (less the $8.00 return label cost) if postmarked within 14 calendar days from the date you receive your order.  Your return shipping is FREE if you opt for an online credit!

After 14 days: After 14 days, we will accept returns for an online credit only (less the $8.00 return label cost) if postmarked within 30 calendar days from the date your order was shipped.  Free shipping is not available after 14 days.

WHAT QUALIFIES FOR A RETURN?

Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.

Gift Cards, cosmetics, bodysuits, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.

Items purchased with a 30% or more coupon code are final sale and cannot be returned.

Shoes scuff easily on any hard surface. Please try on shoes on carpet to keep them from scuffing before making your final decision. Shoe boxes are such an important part of the product presentation and must be returned without damage, along with the shoes.

Swimwear should always be tried on with underwear for sanitary reasons.   Please do not remove the protective sticker.

Tops and dresses can get makeup on them very easily during the tryon process. Please take extra care of makeup or deodorant rubbing off on the clothing.